360° feedback gives employees a broad picture of their skills, working style and team relationships. It encourages open and honest communication between staff and ensures that performance conversations don't happen with just a supervisor. 360° feedback should be gathered for an individual from many different levels of the organization: from juniors, colleagues, supervisors and leadership. Recipients are able to see who provided the feedback to promote transparency, accountability and fairness in the process.
PeopleGoal translates this multi-step process to a seamless workflow in our 360° Feedback app. The app template is ready to go if you're looking for a quick implementation, or you can easily customize the process using our simple, no-code workflow builder. It is a completely flexible process, with both the employee and the manager being able to kick off the feedback request.
Following the steps below, install and launch 360° feedback in a few minutes:
Let's get started.
It will take a few seconds to add install the app in your account, and you'll be taken straight to the app to get started.
All of the pre-built feedback questions and states are installed and ready to go. You can use the app right out of the box!
We have sections for Stop, Start, Continue feedback; a rated competency section, and general written feedback.
To skip the customization, jump to step 4 and set up your app participants and permissions.
If you wish to customize the template, click the Template menu, and then Edit template.
Elements are your individual form fields that make up the Feedback process, and each element is completely customizable and can be changed to suit your custom process and company culture.
Reordering is easy - you just click and drag to change the element or section order.
At the bottom of each section, click Add element and select the element type you want to insert.
A new element that's useful to add to your first section is a display-only Description or Rich-text area. You can use this to remind employees and managers of the key feedback cycle dates, or give instructions on how to kick off 360° degree feedback.
In the below example, we are going to add a section for manager feedback in addition to the three peer feedback sections. We're going to duplicate the feedback form for Peer 1 so that the feedback questions are consistent across all participants.
States are the steps in your 360° Feedback workflow and each state has its own participant. The "Feedback Requestor" is one state and "Peer 1", "Peer 2" and "Peer 3" are other states. The "Feedback Requestor" is the person who is going to kick off the 360° feedback process; this could either be the employee who is requesting feedback about themselves, or it could be the manager who is requesting feedback about a direct report.
There's no limit to the number of states you can add to your 360° Feedback workflow, allowing you easily create a complex process where different stakeholders can weigh in. You can also control the visibility of sections (and individual elements) in every state, and select whether they are read-only, editable or hidden to the selected state participant.
In the below example, we are going to add another state for "Manager feedback" so that the manager can answer the section we just added. We are going to call this state "Manager feedback" and create a participant called "Manager". Select any status flag for the time being, we will come back to this later.
Next, we are going to switch the toggle off for "All sections and elements are visible by default" as we don't want the manager to see the peer feedback just yet - they'll be able to see this when all feedback is complete. Finally, we want this section to be editable by the manager so we will leave the toggle switched on.
Every state has a default status flag that indicates to all participants what stage of the process their item is in. Your 360° Feedback app is set up with default status flags which you can customize.
Here, we are going to create a new status flag for Manager feedback called "Manager feedback pending".
It's a good idea to delete any unused status flags so that they don't clutter up your Item filter once your 360° feedback process is underway. If you take out a Peer Feedback state, you should also remove the relevant "Pending" status flag.
Participants are the individuals involved in the 360° feedback app and each state has one participant. The first participant is called the "Feedback Requestor", and kicks off the process by selecting who the feedback is about. The process is flexible, with both employees and managers able to kick off the feedback request about themselves, a colleague or direct report. The "Feedback Requestor" must also select which three peers are going to give the feedback when they kick off the process in the first state.
This means that the manager participant will be automatically populated for a new employee feedback request. The peers will still need to be selected individually.
Visibility defines whether a participant can see the feedback only in the state that they own (limited visibility), or in all states (full visibility).
We want the "Feedback Requestor" to have full visibility so that they are able to see the feedback they are given. The "Peers" however, should only have limited visibility because we only want them to see the feedback that they give.
However, if you want to change a visibility level:
Nearly ready to launch! The last step in automating the Feedback workflow is to decide who can create, edit and/or view all the 360° Feedback in your account. To do this, we use Permissions.
Permissions control the access to your app within your PeopleGoal account.
For 360° Feedback we'd recommend you set the permission to Create only. This means employees can kick off the feedback process for themselves or others, but can't see any colleagues' feedback.
The user who installed the 360° Feedback app template has Owner permission by default, and can assign specific permissions to other teams or users. Specific team and user permissions supersede the default permission type.
You might want to give "View only" permission to your C-Suite, so that they can see all 360° Feedback for all employees but not change the app settings or edit states that they're not a participant in.
To give managers access to create feedback requests for their direct reports, you'll set up a sepcific relationship permission.
You're ready to roll! All you need to do now is kick off 360° Feedback for your employees. Both employees and managers are able to kick off the process by either naming themselves or a direct report as the person receiving feedback.
Or, click Select team(s) of users and you can kick off 360° Feedback for entire user groups! But bear in mind you will still need to go into the 360° Feedback report to select the peer reviewers.
We know that every company has its unique ways of working, and the metrics you want to analyze are different to any other organization. We capture every single data point from your 360° Feedback in the Data table, to help you to build custom reports and automated charts. Head over to our Reports building article to learn how to create custom reports and analytics tracking.
Once you've got your 360° Feedback process up and running, take a look at other apps you can install within your Performance workspace. We'd recommend implementing regular check-ins to grow your employee/manager relationships, and performance reviews with multiple managers to evaluate employee performance. You'll find all these and more in our App Store.
PeopleGoal Support Team
Account Management & Implementation Specialists