A recent TELUS study found that 45% of workers feel less mentally healthy since moving to remote work. Many employees feel less supported by managers. Some are finding it difficult to set boundaries between work and home. It doesn’t have to be this way. Remote work can be an opportunity for employees to create a healthier work-life balance. HR can overcome the distance and support their teams, wherever they are in the world.
To do this, HR should check the temperature on employee wellbeing. Employee wellbeing surveys are the first step. Consider a monthly wellbeing survey – this helps HR track changes over time, so you can see how your wellness and support strategies are working.
Benefits of taking a monthly employee wellbeing survey
Your survey communicates to your employees that your company values their mental health. It gives your people a voice to highlight concerns. This is reassuring. The survey should prompt self-reflection, and give employees space to pause and reflect on their wellbeing.
Following your wellbeing survey, you will acquire plenty of data to start tackling problem areas. Hold virtual employee focus groups or lunch and learns, to engage employees in a conversation about mental health. This helps build even more context for the data you acquire with your survey.
Surveys are the first step to building community around mental health and wellbeing.
With PeopleGoal, you can report your findings in a clear, interactive way. HR can be open and honest about where they are with employee wellbeing – areas for improvement will be difficult to ignore! 80% of employees say they would leave their current job for one that focused more on mental health. Wellbeing is an area where HR can make a meaningful impact.
Employee wellbeing surveys are easy to launch with PeopleGoal. You can customize them to fit with your organizational culture, and the metrics you want to apply to wellbeing.
We have put together a survey template that addresses some key pillars of wellbeing – purpose, relationships and physical and mental health. You can either use the ready-to-go template, or tailor it to your company’s values.
Wait a few moments for the app to install. You will then be taken direct to the Employee Wellbeing Survey app to get started!
We have curated a set of questions on some key wellbeing indicators. If you don't need to customize further, feel free to skip ahead to Step 4, to set up survey participants and permissions.
Every company has its own wellbeing culture. You can tailor the survey as much as you need to fit your employees' priorities and concerns.
To get started, simply press the Template tab, and then Edit template. This will bring you to the survey template.
Elements are the building blocks of your survey. They are the individual form fields. You can edit these as much as you like, move them around and create new elements.
To edit an existing element:
Wellbeing is many-layered - it concerns our physical health, stress levels, the quality of our relationships and our workload (to name just a few!). A survey needs to assess a number of metrics.
Think carefully about the types of questions you want to ask in your survey. It's a good idea to use a variety of question types, as respondents are invited to take different approaches during the survey.
Luckily, PeopleGoal's survey app allows you to choose from a range of element types.
Likert Scales are a great way to measure agreement, frequency or likelihood. The survey offers some Likert style questions. If you want to edit these, press the three little dots beside the element and then click Edit grid.
You may also want to change the parameters by which the statements are measured. In our ready-made scale, statements are ranked by agreement: 'Please rate these on the scale where 0 is 'not at all' and 10 is 'completely''.
Likert scales can also measure frequency, which offers a more precise picture of your employee's experience day to day. We have days where we prioritize our self-care at work and eat healthily - and others where we feel exhausted and overworked. Frequency helps HR to see trends in mood and experience.
PeopleGoal Tip: Adding numbers to your scales helps HR benchmark survey results in the reporting stage
After perfecting an element, you may want to use it as a model for your form.
You can easily duplicate elements so that you don't have to start from scratch each time!
How you structure your survey matters. You may want to begin with quick, sliding scale type questions before you ask respondents to deep dive in written answers!
You may also organize your survey into themes. For example, you could look at work-life balance, purpose and fulfilment and physical health separately.
PeopleGoal allows you to organize your survey into sections. If you want to re-order sections, or individual elements, this is super easy.
To reorder an element:
To move an element to a different section:
You can customize your survey by adding new elements wherever you need them.
For example, you may want to include a calendar element to ask employees for an indication of their availability for an employee wellbeing lunch and learn. Simply press Add element, select Calendar and then Date picker to ask the respondent to choose a date.
You may want to add an extra theme to your survey. You can do this by adding a new section.
Well done - your survey is fully customized! You can now think about who the survey will be sent to, and how it will be passed back to HR to review.
Above your template, you'll see the workflow of your survey. This is the life-cycle your survey will undergo - and it too is fully customizable.
Each rectangle of the workflow represents a state - a step in the survey's life-cycle. Each state has a participant.
Workflows are important as you want your survey to reach as many employees as possible. You also want it to be available for managers to review if necessary, and for HR to use the findings to create a fullproof strategy.
But visibility should also be a priority - as employees are providing confidential information. Below we'll explain how you can make states read only, editable, or hidden to participants.
You can even make certain sections or elements hidden in certain states. This ensures you can preserve the confidentiality of employee voices.
We'll explain how below.
Anonymity is key to great surveys. However, it's also important for HR to review anonymized responses carefully.
You can create a state for HR to review responses, while not being able to edit question answers. When you add a new state, toggle the blue switch so that all elements are 'visible' by default, but not all states are 'editable'.
A new state will appear for the HR Review participant, where they can see but not edit question answers.
You may want to add a section for HR to write some initial thoughts/comments in response to survey answers.
You may want to remove a state that is not relevant to your survey's workflow.
All HR teams have their own processes, and their own company language. You may want to edit the status flags so that they fit with your processes.
The participants of your survey engage with its content in different ways. For example, you may want line managers to see responses or HR comments so that they can involve themselves in the wellbeing review process.
Managing visibility and participants is easy. You can set default participants - for example HR team members, so that they are always notified of new survey responses. Default participants can also link to your account Relationships.
For example, if your HR Budget Holder needs to see survey results, make sure you add them as the default participant for this state.
By default, participants can only see the survey in a state they own. Employee visibility should be limited so HR notes can be kept private.
Your HR team need to be able to access the qualitative and quantitive data in the forms.
Wellbeing surveys touch on some personal aspects of our work and home lives. It's important to maintain confidentiality. This helps employees to feel comfortable being open about their experiences. You can easily ensure the anonymity of respondents using the webform setting on your survey template.
A link will appear - copy and paste this. Send this to employees whenever they need to complete the survey. They won't need to login to their PeopleGoal account so all responses will be completely anonymous!
The next step is to edit who can see and access the app. Who needs to view or edit the wellbeing survey? This can be edited using permissions.
You may want to set up app wide permissions as well as individual permissions. We will explain this below.
For your wellbeing survey, set your app wide permissions to 'Create only'. In 'Create only', all participants can answer elements, but not see any other responses or edit the app elements.
Not every team or user interacts with the survey app in the same way. For example, HR need to review survey responses.
If you installed the app, you are its Owner by default. This allows you to view, edit and create.
As the owner, you can assign different permissions to other users.
To assign a permission to a whole team,
You may want to give your HR team a 'Create and View' option.
Your employee wellbeing survey is almost ready to launch!
To do this, simply press the tab Wellbeing surveys, and then hit New wellbeing survey.
You'll also need to choose who to send the survey to.
Congratulations! Your survey is launched and ready to start bringing in insights on your employee wellbeing!
One of the great things about your PeopleGoal app is the way it organizes the data you collect.
When your survey results are in, you can use the data to create an informed wellbeing strategy. PeopleGoal streamlines the analytics process, and collects your survey's findings in the data table.
Be sure to read our reports building article to make the most of this resource.
Remote teams face stresses that HR could not have planned for.
The reality is many mental-health impacts of work-from-home are not yet known - so HR must check in on employees regularly. With your teams' honest survey responses, you can create a wellbeing strategy tailored to their needs.
With PeopleGoal, People Teams are empowered to support remote employees. Our Diversity and Inclusion Survey apps also give employees a voice. Why not search the App Store to find out more?
PeopleGoal Support Team
Account Management & Implementation Specialists