Chatbots (Bots)

A bot (short for robot) is an application that runs a series of automated scripts, designed to simulate conversation with human users.

These virtual assistants contain a particular knowledge base that allows them to talk to humans and provide excellent customer support. Across many organizations the use of chatbot software has removed the need for employees to sit and respond to real time live chats or customer interactions. The chatbot technology has accelerated machine learning, as artificial intelligence has been able to take in the various messages from customers and develop a greater comprehension of human behavior and how to respond to get the best conversion rates.


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