We compare the top employee engagement survey providers to find out what is the average cost of employee engagement surveys.

What is the Average Cost of Employee Engagement Surveys in 2019?

We compare the top employee engagement survey providers to find out what is the average cost of employee engagement surveys.

We have calculated the average cost of employee syrveys in 2019 to give you an overview of the competitive marketplace. Employee engagement is a priority for most organizations today. Engaged employees are more productive, empowered and accountable, as asserted by a recent study which found that highly engaged teams are 21% more productive than teams with low engagement. The most useful way to discover if your employees are engaged, and what actions need to be taken to increase engagement, is through an Employee Engagement Survey.

Survey Software pricing plans vary greatly depending on your organizational needs. Generally the software tends to be sold in package plans for small, medium and large businesses per month, with free versions for freelancers or small projects. However, some vendors like Confirmit use a quoting system instead of a fixed plan, and Qualtrics' quote-based pricing is only available as an annual subscription. Nonetheless, here is a short list of the most popular employee engagement survey tools with their features, pros & cons, and most importantly costs.


Typeform logo

Typeform

typeform.com

Typeform attempts to work around the mundane aspects of filling out a survey and make it a fun activity by providing multiple interactive mediums instead of the standard ‘text and blank boxes’. Its simple user interface makes it easy and also flexible to create and edit your own unique survey. Typeform also offers integrations with over 500 apps - meaning you can send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience.

Costs

Good value for money!

Basic (Free)Pro ($35/month)Pro+ ($70/month)
Unlimited number of mobile ready formsIncludes all Basic featuresIncludes all Pro features
Access to date APILogic jumpRemove Typeform brand
EncryptionCustomized 'thank you' screenPrioritized support
Answer pipingPricing and scoring calculatorsFile upload (4GB)
Data exportRespondent notificationsTeam collaboration
Templates / own designsFile upload (2GB)Webhooks
Notification through emailPricing field

Features

  • Unlimited forms and surveys can be created with the free account
  • Free API
  • Option to use own templates or design your own themes
  • 128-bit SSL encryption
  • Hidden fields
  • Can be connected with over 200 services through Zapier
  • Pricing calculator

Pros and cons

ProsCons
Easy to useComplicated 'calculate' system
Customizable
Entertaining to use
Works well across multiple browsers
Mobile optimized
Email embedded

Qualtrics logo

Qualtrics Research Core

qualtrics.com

Qualtrics Research Core enables you to create a bespoke survey for your organization. This can be in the form of a simple questionnaire or to surveys built for world reknowned brands using powerful logic, 100+ question types and prebuilt survey templates. Their cost is by annual subscription quote only, so the value will depend on your company size and use case.

Features

  • Custom survey URLs
  • Data analysis tools
  • Email marketing
  • Mobile surveys
  • Offline response collection
  • Question branching
  • Question library
  • Site intercept survey
  • Skip logic
  • Supports audio, images and video
  • Free trial

Pros and cons

ProsCons
24/7 support teamAdditional charges for adding question types
Shared libraryNo bounced email diagnostics
Scoring system
Multiple survey options
Mobile friendly
Online training videos
Regular product updates

Feedier logo

Feedier

feedier.com

Feedier is ‘a feedback solution that fits your team’ that uses gamification in order to improve performance, team engagement and their happiness. Its interactive platform has proved popular among SaaS business for internal use as an employee engagement survey with increased response rates due to the ability to integrate your own rewards program.

Costs

Good value on annual contracts for mid-sized teams.

Free planStandard ($49.90/month or $548.90/year)Enterprise ($139.90/month or $1,538.90/year)Custom (request a quote)
200 feedback entries per monthUnlimited feedback entiresUnlimited feedback entriesAll Enterprise features
1 feedback carrier5 feedback carriersUnlimited feedback carriersCustom Question types
5 team members20 team membersUnlimited team membersCustom rewards programme
1,000 emails per month15,000 emails per month150,000 emails per monthUnlimited emails
Reports and insights500 SMS per month1,500 SMS per monthUnlimited SMS
Zapier integrationCustom linksCustom domainCustom API integration
5/7 ticket support7/7 ticket supportPhone supportCustom notifications

Features

All plans include:

  • Simple survey builder
  • Multiple question types
  • Multiple reward types
  • API and webhooks
  • Email and Slack notifications
  • Gather feedback by email, social media, SMS and widgets
  • Customer grouping and segmentation
  • Public board option
  • Rewards program and management
  • Real-time insights
  • Slack and Zapier integration

Pros and cons

ProsCons
Rewards functionArguarbly not particularly professional
Option to white-label the surveyReporting lacks depth
Connect subdomain to your survey
User friendly
Good customer service
Option not to include gamification
Hugely customizable
Clean UI
Strong developer response to issues raised by customers

SurveyMonkey logo

SurveyMonkey

surveymonkey.com

SurveyMonkey is one of the most popular survey making tools. This is primarily down to its smooth and user friendly interface. As a tool, it enables you to publish any kind of online survey project. This of course offers you a great deal of customizability to tailor your survey to your defined target audience.

Costs

Survey Monkey offers two buckets of pricing for individuals and for teams.

Individual Pricing Plans

Basic (free)Standard ($37/month)Advantage ($384/year or $32/month)Premier ($1,188/year or $99/month)
Unlimited surveysUmlimited surveysUnlimited surveysAll Advantage plan features
10 questions per surveyUmlimited questions per surveyUnlimited questions per surveyPrioritized support
100 responses per survey1,000 responses per monthUnlimited responses per surveyAdvanced survey builder
3 collectors per surveyUnlimited collectors per surveyUnlimited collectors per survey
Payments
Recurring surveys
Kiosk mode

Team Pricing Plans

Team Advantage ($336/user annually)Team Premier ($1,068/user annually)Team Enterprise (custom)
Starts at 3 usersStarts at 3 usersEnterprise-grade features
Core featuresAdvantage features and advanced

Features

  • Survey templates
  • Skip logic
  • Real-time results
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer validation
  • Customizable survey links and design themes
  • Custom branding
  • Filter and cross-tabbing
  • Export results to Excel and PDF

Pros and cons

ProsCons
Survey templatesVery expensive
Easy to useNo option to rank answers
Professional lookingNo scheduling survey option
Can place limits on surveyNo option to add your own branding
Good data analysis
Open-ended responses

LimeSurvey logo

LimeSurvey

limesurvey.org

LimeSurvey is an open-source software that provides a limitless number of survey tools for both personal and business purposes. As the software's code is open to everyone, the user can modify the back-end basics on in order to tailor the surveys to their needs.

Costs

All plans include an unlimited number of surveys and account administrators, and no feature restrictions.

FreeBasic ($24/month)Expert ($289/year)Enterprise ($899/year)
25 responses per month1,000 responses per month10,000 responses per year100,000 responses per year
10MB upload storage250MB upload storage1GB upload storage3GB upload storage
No white-labelingWhite-label solutionWhite-label solutionWhite-label solution
Ads on end pageNo adsNo adsNo ads
1 alias domain2 alias domains

Features

  • SSL encryption
  • Individual subdomain
  • Domain aliasing
  • Multiple languages
  • Panel integration
  • Multiple question types
  • Diverse survey designs

Pros and Cons

ProsCons
Open sourceNo Google authentication
Regularly updatedDifficult to learn for a basic user
Easy analysis of real-time dataDesign could be better
Customization
Powerful plugins
Extensive manual
Ability to run surveys offline
Multiple hosting options

SoGoSurvey logo

SoGoSurvey

sogosurvey.com

SoGoSurvey is another cloud-based software that gives the customer the ability to configure their own survey, quizzes, polls and forms with both distribution and reporting tools. Similarly to many of the other platforms, it also has an all-in-one data collection and analysis platform. Its long list of features, easy-to-use interface and reasonable price is perhaps the reason why it tops the Capterra list of best survey platforms.

Costs

In addition to the plan pricing below, SoGoSurvey offers highly competitive pricing options for non-profits and educational organizations.

FreePlus ($25/month)Pro ($40/month)Premium ($99/month)Enterprise (by quote)
Unlimited surveysAdd your own survey logoAdvanced question types: Matrix grid, image choice, etc.Rule-based email alerts3 additional sub-users
Unlimited questionsCustomizable 'thank you' pageAdvanced page and question skip logicTrend analysisCustom URL
200 responses per yearExport data to ExcelCustomizable survey themesExport to SPSSSecurity audit
Embed multimedia to surveyUnlimited simple branching logic12 advanced out-the-box reportsDynamic data auto-populationAll-in-one report and dashboard
Survey template bankEmbed survey in email invitationRandomize question and answer optionsEnhaced data securityDedicated account manager
Mobile-ready surveysQuiz with automatic scoringSurvey invitation by SMSOne on one phone-based onboarding
Built-in online poll applicationAnonymous surveysGroup phone-based onboardingExpert-led custom training
Import survey dataPhone and priority 24/7 email supportExpert design, distribution, reporting consultation
Response trend analysisTeam collaborationSegmentation

Pros and cons

ProsCons
24/7 customer supportThe skip logic / branching interface can be difficult to use
Multi-languageInstructions need to be worked on
Print optionsPoor mobile layout
Advanced reporting capabilitiesLimited question display options
Good export options

To sum up...

The average cost of employee enagement survey platforms from the six above reflects the general overall market costs. Most platforms offer a free yet very restricted account, then a personal account with an average cost of $34 per month, to the enterprise accounts which range from $70 per month to $130 per month. The key difference in packages is the quantity of surveys you can build and send out, and the level of configuration. The variety of software options are vast, each with their own selling points.

Henry Watson

Henry Watson

Employee Experience Champion

6 minute readPublished on July 4, 2019